Shipping policy

Shipping Policy

Thank you for shopping with Velquo. We’re committed to delivering your order quickly, safely and transparently.

1. Where We Ship
We currently ship to UK addresses only: England, Scotland, Wales and Northern Ireland. We can’t accept orders with a delivery address outside the UK.

2. Shipping Costs
We offer Free Standard Shipping on all orders over £50. For orders under £50, a standard shipping fee is shown at checkout.

3. Order Processing Time
Orders are processed within 1–3 business days, Monday to Friday. Orders placed after the daily cut-off time are processed on the next business day. We don’t process orders at weekends or on UK bank holidays.
Order cut-off time: 12:00 PM (UK time)

4. Quality Check
Every item is checked before dispatch to make sure it matches its description, is in great condition and is packed carefully.

5. Estimated Delivery Time
Once your order has been processed and shipped:

Transit time: 5–10 business days
Total estimated delivery time: 7–14 business days from the date you place your order

Delivery can take a little longer to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands. Times can also vary because of carrier delays, weather or other circumstances outside our control.

6. Shipping Carriers
We ship with trusted tracked delivery services to get your order to you safely.

7. Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. Tracking usually becomes active within 24–48 hours.

8. Taxes & Fees
All prices shown at checkout are final. There are no extra charges to pay on delivery.

9. Incorrect Shipping Address
Please make sure your shipping address is correct at checkout. If a parcel is returned to us because of an incorrect address, you may need to pay the cost of resending it.

10. Address Changes
If you need to change your shipping address, contact us within 24 hours of placing your order. Once an order has shipped, we may not be able to change the delivery address.

11. Damaged Parcels
If your order arrives damaged: